Job Title:                                Operations Manager

Work Location:                     Brentwood, TN (Hybrid Remote – Onsite 2-3 days/week)

Department:                          Operations

Reports To:                            Senior Director of Operations

FLSA:                                     Exempt

Who We Are: Purposeful, Progressive, Dynamic

Spiras Health is an in-home healthcare provider taking an innovative approach in the delivery of personalized clinical care to patients with complex needs. We collaborate with patient’s physicians, health plan, discharge planners, and other ancillary providers to help improve quality of life, improve compliance, and reduce avoidable emergency room and hospital visits. We are privileged to serve patients who are living with several chronic and complex conditions. Our vision is to deliver patient care in the comfort of their homes while reducing their fear, uncertainty, and anxiety about their health. We use technology to connect clinicians in the home with additional expertise and have developed a team structure to ensure we do so consistently. Our culture is anchored on a promise of full accountability and integrity in everything we do.

How We Serve

A Spiras Health Operations Manager will function as an operations generalist to play a lead role in planning, executing, monitoring, controlling, and closing out projects on time. They are accountable for the entire project scope, the project team and resources, and the success or failure of the project. 

Desired Characteristics 

• Ability to concurrently manage multiple high-visibility projects 
• Ability to develop and articulate written business definitions and documents
• Ability to understand information quickly, derive insight, synthesize information clearly and concisely, and devise solutions
• Ability to manage and thrive in a matrix environment
• Inclination to take initiative, set strategic priorities, take ownership of assigned projects and initiatives, and collaboratively drive results
• Ability to interface at all levels of the organization within and outside of the company
• Strong relationship building and interpersonal skills
• Strong meeting facilitation skills
• Demonstrated self-confidence, honesty, and integrity

Responsibilities:

·         Implementations and Project Management:

o   In coordination with the Sr. Director of Operations, drive key aspects of the project management and implementation process for new clients, expansion into new geographies, and new product launches.

o   Keep project stakeholders informed of deliverable dates and project status by preparing regular status reports and leading regular project and implementation meetings.

o   Serve as the internal primary point of contact for implementation tasks, ensuring smooth execution and timely delivery.

o   Manage assigned projects from initiation to completion, including developing the plan, coordinating timing, tracking, and reporting progress.

·         Operations Management:

o   In coordination with Sr. Director of Operations, develop and operationalize plans to onboard new clients, expand into new geographies, and implement new products.

o   Run regular meetings to ensure alignment and track progress on implementation tasks.

o   Follow up with task owners regularly to clarify assignments, deadlines, and deliverables.

·         Reporting and Communication:

o   Develop and deliver regular status reports on open implementations and projects to stakeholders.

o   Communicate effectively with internal teams to ensure clarity and alignment on project objectives, timelines, and deliverables.

·         Process Improvement:

o   Collaborate with the leadership team to develop and implement standard processes for implementations and project management.

o   Conduct post project reviews to identify lessons learned

o   Identify opportunities for process improvement and efficiency gains within the organization.

o   Conduct time studies and work flow analysis to identify efficiency gains

·         Other duties as assigned

Qualifications:

• Bachelor’s degree in business administration, operations management, or related field.
• Proven experience in project management and operations in the healthcare industry.
• Strong organizational and time management skills, with the ability to prioritize and multitask effectively.
• Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally.
• Detail-oriented mindset with a focus on quality and accuracy.
• High level of proficiency in Microsoft office tools (e.g., excel, PowerPoint, word, forms,)
• Proficiency in project management tools and software (e.g., Microsoft Project, Asana, Trello).
• PMP certification is a plus but not required
• Experience with process improvement methodologies (e.g., Lean Six Sigma) is a plus.
• Value based care experience is a plus

Additional Information:

• This role does not currently have direct reports, but there may be opportunities for team leadership as the organization grows.
• The Operations Manager will play a key role in potentially standing up a Project Management Office (PMO) within the organization.