Who We Are:

Excellence, Innovation, Passion, Compassion, Communication Spiras Health is a value-based clinical provider of care-at-home and other health-related services to individuals with complex and chronic needs. Spiras’ comprehensive approach to care delivery includes a combination of home-based services, telehealth, two-way digital communications, and remote patient monitoring. Proprietary predictive modeling identifies and assesses individuals with an elevated probability of avoidable costs. Spiras Health then develops actionable plans of care, addresses barriers including social determinants of health and delivers high quality patient care in collaboration with the patient’s treating physician. Spiras’ innovative multi-modal care approach delivers improved satisfaction and clinical metrics as well as financial savings to its partners, through a geographically and economically scalable delivery model. Our culture is anchored on a promise of full accountability and integrity in everything we do.

How We Serve

This position will be responsible for administering, maintaining, and regularly auditing cloud-based applications and security infrastructure for Spiras Health as directed and in compliance with defined policies and procedures. Spiras Health is a HITRUST© certified organization and the colleague filling this role will be a key component to ongoing system access management, policy compliance, and security. This role will include a mix of responsibilities and offers the ability to interact with colleagues across the organization. The Systems Administrator reports directly to the Director of Information Technology and Security and will be responsible for the successful implementation and ongoing execution of the Spiras Health Information Security Program.

Duties and Responsibilities

• Administer cloud-based platform solutions including Microsoft Azure AD, Microsoft Dynamics 365, Vonage, eClinicalWorks, Giva, and others by granting/revoking user access as requested and approved
• Responsible for importing data into Dynamics 365 as needed for growth and expansion, overseeing the NextGen Mirth Interface between Dynamics 365 and eClinicalWorks, and implementing any new solutions needed to support clinical needs and reporting
• Monitor internal ticket system for access requests (Giva) and document/ensure adherence to policy and procedures in alignment with defined HITRUST standards
• Oversee progress on defined projects with outsourced partner resources (Strategic partner provides help desk and full breadth and depth of IT resources)
• Establish accounts for new users and assist with password or login problems
• Conduct assigned functions with technology platform to support new colleague onboarding (local and remote)
• Work with colleagues in the organization for platform-specific support needs and new software or hardware recommendations
• Maintain and participate in reviewing and updating all policy, procedures, monitoring and auditing in support of the entire organization for HITRUST and CMS compliance
• Analyze records and tickets to spot underlying trends and potential issues
• Support the implementation of new solutions or applications.

Qualifications

• Working knowledge and expertise with Microsoft Dynamics 365 and Microsoft SQL as well as a variety of software and applications 
• 4+ years of experience in a technical support role 
• Certifications are preferred, but not required 
• Analytical skills to study problems and records and identify solutions
• Experience managing projects from ideation to successful delivery 
• Willingness to solve complicated problems and see projects through to completion 
• Team-oriented attitude to help other colleagues and departments with technical problems 
• Strong interpersonal communication and relationship-building skills
• Ability to concurrently manage time and effectively prioritize numerous projects 

Skills Required:

• Microsoft Dynamics 365 administration experience is required
• Experience in health care information technology and operational experience with a focus on improving the quality and safety of healthcare is preferred
• Associate’s or Bachelor’s degree in computer science or related field required Physical & Other Requirements:
• This job operates in a hybrid professional environment free from noise and distraction. This role routinely uses standard office equipment such as computers and phones.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. 

Potential candidates will be required to pass a drug screen and background check if selected

EEOC STATEMENT: All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation